Archive for the 'marketing' Category

Tate Collections

I like the new piece of functionality and guidance from the Tate.

Tate has devised a new way of looking at the Displays with a range of themed ‘Collections’. These suggest a number of personal journeys you could take, reflecting different moods and enthusiasms and revealing the extraordinary breadth of work on show.

It gives you some collections set up already but it also allows you to set up your own collection, although currently from a limited selection of art. Choose your favourites, add you commentary and produce your own leaflet to guide you or your friends through the gallery.

There is still work to be done on the selection tool as it stands - you can’t see larger versions of the images, there’s no information available on the work and it won’t let you choose less than 6. You can’t comment on your choices either.

Even with these shortcomings, I like this idea and can see it expanding. Give us the chance to choose more than 6 and let us choose from the whole collection. Let me add written commentary. Furthermore, how about letting us upload our own spoken tours round the choice. Add some voting for the best tours and you increase the community around this - pick a few favourites tours, load them up on your mp3 players, print out the maps and off you go. Nice start - but will it go anywhere?

Mentos, Soda and Stormhoek

Unlike Coca-Cola, Mentos mints have embraced the idea of mixing Mentos with a variety of pops to make fountains of sticky sugar water. They are running a competition to find the best fan video, which gives the rest of us plenty of fun to watch.

But Lloyd has to do it a little different. He’s used Stormhoek wine to produce a wine fountain. There’s a video showing how to do it and the various attempts. I wonder how champagne reacts?

Living in the wrong place - E-Society Digital Rating

University College London have been researching the digital lifestyles of the British population and put them all in a nice handy tool. There are 22 categories, ranging from E-unengaged (groups that do not have access to electronic communications or technologies) to e-experts (every confidence in their abilities to undertake on-line transactions and to make full use of electronic technologies. ) The theory is that the information can be used to help inform future policies on digital access - but of course, they could also be used to drive some advertising ;-)

The tool allows you to plug in postcodes and see what the different areas are like. And I think I’m living in the wrong place, as my area comes out as part of the E-Unengaged set - too old to be bothered. It seems to be accurate down the individual postcode, which is a group of around 50-60 houses, so it does reflect reality. I live in an ex-council flat and many of the remaining tenants are elderly.

Honda web only videos

Yesterday, Media Guardian (reg req) ran an article about Honda providing web only videos:

“This is the start of exploring different ways to provide content,” said Rebecca Tickle, the Honda account director at Wieden & Kennedy London.

This follows on from the success of Cog and Choir available. I went to take a look at the new content, but have no idea where it is, as the piece links to the home page of the website only, with no direct link appearing possible. And there’s no pointer to the new stuff. So I’ve no idea whether it’s any good or not. So they are missing a simple trick - if you have publicity about content on your site, please make sure that anyone landing on the site can find it easily.

Bravia - making the ad

The blog for the Sony Bravia has gone quiet over the last week, after they have finished filming - they all busy doing the editing know. There’s some great footage over on YouTube of the towerblock being covered in paint and then of the air blasts going off.

New Lynx campaign

Lynx (or Axe as it ges under in most of the world) have a new campaign out. Not moving too far away from its core values, the site features lots of scantily clad women in videos and games. It also has the expected (compulsary?) user generated content competition. Load up your video of you (the expectation is that you will be male) dancing in a towel and you can win yourself and 6 of your friends your very own wash down by the promotional girls.

Following on from the You Tube change to their T&Cs, I took a look at the ones for this competition and was surprised to see that by entering you waive all ownership rights, including the right to be be identified as the author, to the work you submit. Looking at other competitions, kayak.com asks for a licence to publish but recognised you still own the work. The lawyers here are taking a very conservative stance which is contrary many expectations - if I make something, I own it.

I’ve been playing with Bix a little over the last few days and their T&Cs are a lot more reasonable

Subject to:
1. Company’s ownership of any underlying code incorporated into Content that you create with the Software; and
2. Company’s or third parties’ ownership of material on the Site, such as lyrics and music, that may be incorporated in Content you provide to Company,
you retain ownership of the copyright and other intellectual property rights in the Content, including but not limited to your performance.

Here again, they expect you to grant them worldwide rights to use the content, but that enables them to display the content on the site.

Severance Movie game

From today’s viral notifications we have something a movie trailer and a little more. Severance is a UK horror film, sending a team of sales people out on a ‘team building’ event in the wilds when somethign goes a little wrong. I’m sure many people have had to endure the horror of team building events with people they have to work with, but hopefully never this bad. The movie/game site is very straigh forward - info on the movie, a trailer and the game. I think they have borrowed the game from somewhere and reskinned it, as in gameplay it’s basically taking penalty kicks, even it is with a severed head and the idea is to hit the goalkeeper and knock body parts off.

Update: Ana has commented that they didn’t borrow or reskin…even so, I’ve played very similar games and htis one is still fun.

severance.JPG

Anti-astroturfing

Over on the NewPR wiki, Paull Young and Trevor Cook have started an anti-astroturfing campaign with a great list of resouces about reported instances of the practice and commentary about it and how it can backfire.

ThatGirlEmily - good idea, bad execution

I like stealth marketing campaigns, viral campaigns, ARGs, what ever you want to call them. When done well, they challenge and engage, provoke comment and get people involved. They are fun. But with this latest one from Court TV, the buzz is there but so are the potential problems.

Behind the scenes we have PR, media buyers, technical teams and the agency people out pretendind they are Emily - ’she’ was outside Pennn Station in New York yesterday handing out fliers. There’s a thatgirlemilyblog that’s getting linked to, outdoor posters that are getting plenty of notice and comment and probably all other stuff in the works. So far so good. Everything is working out right.

But a few boundaries were overstepped and that could have the wrong implications for the brand and the agency. There’s a hint of astroturfing or just plain stupidness. Emily was out on the blogs and message boards spinning her tale and getting tea and sympathy back. But as with Cillit Bang, it’s not the best thing to be out and about posting as a character in places that don’t expect it. ARGs do this…but a working practice appears to have arisen - there are ways to get attention and not piss people off in the wrong place. ‘Emily’ has hurt some of the people who read and enjoy these boards…not the greatest result.

A second mistake with this campaign - they should have done a little more research and not used an identity that already exists. thatgirlemily already has a presence on message boards and other sites. Her online profile is now messed up with this one and I would not be too pleased at that as the buzz aroud the fake Emily is probably not what the real Emily would like.

I finding myself getting angry at this campaign, most likely a slightly over the top response, but agencies doing these things badly makes it more difficult to get compnaies to even touch these types of campaigns. I strongly beleive they work well when done well. done badly and clumsily like this one means that the whole industry gets tarred with the same brush.

That Girl Emily - viral marketing for something

Updated…
My friend Keiron sent me a few links (from Fark)to what is, to all appearances, a new viral campaign..for something. Not quite sure what yet, but it’s definitely looks like a campaign. First of all read ThatGirlEmily. She started a blog a few weeks ago and then sudden calamity. A women scorned, swearing a 2 week campaign of vengence on her cheating husband. She has some nice contacts - called in a favour on Saturday night and less than 48 hours later she has billboards up in 2 cities declaring vengeance.

Now Will Thompson has done some digging and gives a rundown as to how you can spot that this is a campaign. Starting off with the perfect spelling and grammar and purple prose. ( I wonder how many client reviews the agency had to go through). And the multiple postings of the same message on different discussion groups, calmly posted 15 minutes apart when she is supposed to be on her way to see a PI. There’s a few other postings that Emily appears to have made as well, including this one, or this talking merrily about her lovely husband at the same time as posting that he is cheating on her on her blog.

And with all the advice that the women on these boards have offered, she’s not gone back and told them about her campaign to get back at her husband? But she is posting comments on other peoples blogs.

It’s at this point I hope I’m completely wrong, that it is not a stealth marketing campaign, that all these pointers are just because she is an extremely gifted writer/editor and very quick at picking up on blogs/message boards and her posts to some of the boards just got delayed in the timing. (because if not, this could severely backfire given the time and concern that is being expressed on the boards where she has posted. I’ve subscribed ‘cos I’m interested in what she’s going to do in the 2 weeks of wrath she promises (interestingly the feed is listed as new yesterday in bloglines).

Update: I’ve got confirmation that this is a campaign for Court TV. (friend of a friend).

And here’s a follow up comment from Smart at Love:

Manipulating forums like this where people actually go for actual help just to sell your products to people already suffering… that’s the lowest of low.

I can’t wait for someone to find and out the scam marketers responsible for this, so we can publish all their REAL personal info on the internet. And billboards.

There are other similar messages on the message boards where Emily has been asking for help and advice.

There’s a billboard up in Chicago as well

London great for start-ups?

“London is a unique market, with a highly developed start-up culture. In the UK, start-ups are more fashionable and sexier and clients are often more inclined to give them their business. In the US, they don’t generally succeed - the size and scale of business is a barrier to entry for start-ups and means the top talent generally believes they will be better off staying with established agency brands.”

Someone thinks the UK is brilliant for startups - a definite change of opinion from previous US/Valley only comments.

Well, it would be if they were talking about technology startups. Instead this is David Jones, EuroRSCG, talking to Campaign magazine about advertising agency startups.

Sony Bravia blog - a missed chance

Updated: they’ve now added moderated comments,and are regularly updating. Thanks Ed for the response.

Via Adweek, I see that Sony have being listening to their consumers (at least one bit has…still not sure about their music/DRM section), seen the enthusiasm for the bouncing balls and are going to let the bloggers follow along the making of their next commercial.

Online viewers will be treated to exclusive content here on this site including video blogs directly from the ad shoot. Bloggers will be supplied with Sony Cyber-shot digital cameras to film themselves, each other and the action straight from the set. Seeing it first, means seeing it here!

Look, they’re even going to to let bloggers on the set, give them tools to film the filming and create online buzz all by themselves.

Now, I admit there’s a nice piece of film on the site about the making of the previous comercial (I always like behind the scene stuff) but isn’t this all a little one way? A select few will be allowed to film (I’m going to hazard a guess that they may have to sign some kind of promise not to diss them too much?). But the rest of us? I can feed back about what I like the site, but only via a set questionnaire. Are they going to share the comments from that? There’s no open comments, no chance to ask questions and challenge them….and no chance to build a relationship and rebuild some potential bridges. Now i could be charitable and say, from previous experience, that the lawyers said no to open comments and they do not have the funding to pay for full time moderation. But with the bashing that Sony have taken in the past in areas - and the great buzz they got over the Bravia ads - surely it’s a missed opportunity to take a small step to an open conversation.

Sunsilk Launches

Last night I went along to the New York launch party for Sunsilk shampoo (one of the brands I’m working on). It’s a well known brand for me but is just being launched in the US..and the Unilever are pulling out all the stops. The voice of the brand on all the comercials is Mario Cantone, who was the star guest at the party. There were a lot of other ‘celebrities’ but I’m obviously not up to speed on the New York social life as there was no one I recognised. Even when i was told their name. However, I’m pretty sure photos will appear, as there were plenty of press and cameras there.

The party also launched the Hairapy Guys onto the world. They’ve been pretty busy on the PR circuit and will be doing htings like appearing on the VH1 Best Week Ever tonight.

The team here have been working hard on the web stuff and the main site launches next week. In the meantime, check out Micah’s Hairapy blog, Micah being one of the HG’s. The writing gives you a good indication of what he’s like in real life..great fun.

Ford Bold Moves

Going one better than GM’s Fastlane Blog, Ford this week launch BoldMoves.com, tying in with their new campaign in the US. This is a reality video blog, documenting the trials and tribulations of the company as they try and find a new direction. Ford is allowing cameras into business meetings throughout the comonay and also using the site to comment on the state of the US motor industry. Launched 2 days ago, it’s already garnering plenty of comments.

Ford appear to have embraced conversation, syndication and sharing. You can embed the video in you own blog or subscribe to feeds for the videos or the blog. They are offering opposing arguments and letting disagreemtn show in the comments. But the proof in the pudding is if we see reaction to the comment and conversation that they are encouraging. All in all, a bold starting position from the company.

Guinness Ad wins Grand Prix

Nice to see Guinness win a coveted award at the weekend for the Noitulove commercial. This ad cost over 1million GBP to make, full of CGI and expensive filming. To see it you can go to YouTube, although a better quality version (although with an age and country check) is available on the official site. You have to go in as being from England though, as it is not available on the other versions of the site. Good to see that Carlton’s Big Ad is also up there - a firm favourite. The third one in the running for the main prize was the Sony Bravia Balls.

All three are very good ads and 2 of them have shown definitely demonstrate a wider impact than the TV commercial they are aimed at. the Big Ad demonstrated the power of great content going viral with the story of the link to the website being sent out to

Advertising and the new Media

Cannes Advertising Festival is taking place this week, so it’s a perfect opportunity for the various execs to pipe up about how their business is adjusting to the new world. Sir Martin Sorrell, chief executive of WPP, talked on Monday in the Financial Times .

The head of the UK advertising group also acknowledged the difficulty of competing against websites that destroyed business models. “How do you deal with socialistic anarchists?” he asked, referring to Craigslist, the popular, free classified advertising site that has been threatening revenues at US city newspapers. “The internet is the most socialistic force you’ve ever seen,” he added, noting that the response from some media groups had been to offer their content for free in traditional and digital form.

Not necessarily the best thing to call one of the most successful websites. Especially as he goes on to state that successful companies need to good people and changewho have been used to the quick reactions of the web. As most of these are probably extremely at home with Craigslist, far more so than the ads produced by most of WPP’s group of agencies. He thinks that agencies need to set up a separate group to manage through the changes.

Meanwhile Craig Davies, worldwide creative director of the JWT recognsies the change..”The redefinition of advertising is not being led by ad agencies. It is a consumer-driven phenomenon. There are just so many ways to say no to advertising.” (also FT, but firewalled). So he thinks that “The challenge to us is to stop interrupting what people are interested in and be what people are interested in.”

So in an attempt to do just that, JWT took over all the advertising on the Huffington post for a week. Let people watch full ads when they want, is the idea. Unfortunately part of the campaign slightly backfired..the ‘buzz marketing’ part. MaxPower has a good breakdown of what appears to be astroturfing

There a lots of companies that provide this service, sending out information and tips to blogs, message boards and other community sites. I’m not against it, as long as done openly. If the ad/game/video etc is good, it will usually be picked up, but doing it in an underhand way is old school marketing, doing it openly is closer to to the concept of markets of conversations - sending on stuff to people you know..and being honest about why you are doing it. In this case, it looked like whoever was behind the emails was not that clear..leading pretty quickly to a bad taste in the mouth of a few of the bloggers on the receiving end.

And in the spirit of disclosure, I’m currently doing some work for JWT…but nowhere near the stuff mentioned above ;-)

Orbit gum, Snoop Dogg and Do Not Call

Updated…now I’ve put the password here! And the URL for the site is www.goodcleanfeeling.com

There’s a US campaign for Orbit Gum that involves a spokeswoman* suggesting that various characters clean up their mouths and language by using the gum. The latest version involves Snoop Dogg, beng sent to hell for using foul language in front of a bunch of schoolchildren.

A site you can happily spend a few moments on, looking at the videos (especially if a Snoop fan, with some of the behind the scenes stuff). There’s also a nice little tool - enter your (or any) number and either Snoop or one of the other characters will phone you and leave a message. In this way you can get a password to see a ‘hidden’ video with more background stuff. And the password is ‘fabulous’….but if you can take the phone call it’s fun ;-)
Looking at the screen below, for all intents and purposes you are giving them your number only to make this call back to you as a one time event. They are not after your name or other identifying info. So imagine my surprise to hear at the end of the call the fact I need to press some buttons to go onto their Do Not Call list. I didn’t even know I was on the call list, there’s no indication that my number would be retained, I have not opted into anything that I could see…so why make me press 2 buttons on the phone to opt out? And do I opt out of everything - I may have wanted to be called by wrigley on another matter. This is very confusing. Looking at the privacy policy I think it was driven by the statement: “Such responses will include information on how to opt out from receiving further information or services” but it definitely needs more warning and more explanation as to why they are doing something to remove me from a list I did not believe I was being added to.

orbit.JPG

I was also surprised that there was a lack of product information…or even a link to the main product page. Instead, there’s just a flashy series of product images.

*Sometimes characters just cry out to be put into little advergames…I’d pay money to get this very annoying woman in a nice flash game I could shoot out all her nice shiny teeth and then whack her to the ground.

Folgers Coffee in the Morning

Folgers Coffee (something I;ve never heard of before this) have a bright and breezy ad that does make you smile first thing in the morning. Completely wacky, reminiscent of 70’s style musicals.

The associated campaign site has some nice little toys, including a Boss tracker, which requires a bunch of you from one office to download and then collaborate about where the boss is in the office, to give all advance warnings. They also have email templates with great excuses about why you are late and a wake up tool - enter your details and they will give you a wake up call in the morning - choose your sexy voice and set of compliments.

I’m guessing the campaign site has been done by a different agency to the main site…there is a severe lack of compatibility between the two, with no visual or design similarity that makes switching between them jarring. I would have at least thought that the coffee jar image could have been the same on both pages.

Absolut Bottle search

Absolut do it again. They continuously update their home page to new and fresh things. Their latest is a bottle hunt…finding bottle shapes on a complex graphic in a short time frame. The fastest way to find the bottles is just to random click (very quickly) all over the site and not to actually look for the bottle shapes. This way I got 58 out of the 82 instead of the measley 30 that I found by actually searching. Of course, doing this you don’t get a chance to look at the great artwork.

absolutBottleHunt.JPG

Kitkat Marketing in Japan and UK

Over on Alphamale (a blog normally dedicated to health issues by the look of it) is a story of how Kitkat increased their sales in Japan. A definite longview approach, building up a story of a brand over 4 years, from a small start to something that is regarded as a good luck charm.

Meanwhile, in the UK, where it is already the number one brand, there’s less subtlety in the brand offering Golden Tickets. 100 lucky (or is that unlucky) winners will have the chance to become ‘famous’ by entering the Big Brother House. Of course, as long as they pass “thorough background checks”. Catch 22 always comes to mind though - anyone who wants to go on Big Brother and have their whole life under scrutiny probably shouldn’t be stuck in one place being televised for a month. BTW, Wikipedia has a quite fascinating page showing lots of different Kitkat varieties

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