When I eventually got on a plane back from New York, the BA catering issue had not been resolved. Luckily, the lounge was serving breakfast, but there was to be no food on the plane. We got handed a pack as we boarded, containing cheese and biscuits, chocolate, a brownie and some pretzels. Although they had plenty of water, there was no alcohol served (some foresighted people had bought their own bottles)
We all got handed complaint forms to complete and return; I was expecting to still have to go into a battle to get compensation for the delay and the lack of service. I still need to send my receipts in, but today, it seems I have recieved a whole load of additional airmiles to my account, the equivalent of a free business class trip back to the US. Now all I need to do now is plan where I’m going ;o)
