2013 Week 7

Nearly the end of Feb and I’ve managed to miss a week. Didn’t last too long then! That’s what going on holiday does, trying to rush to get everything sorted. So let’s catch up forstly with week 7.

Reading

  • American Express launch ‘Pay with a tweet hashtag‘. The ability for people who have linked their twitter account with their Amex card to order good with a tweet. Tweet the appropriate hashtag for one of the available products, retweet the Amex confirmation tweet and the item is yours. Hope people remember to lock phones and desktops then – to avoid helpful ‘friends’ ordering for you!
  • The ultimate in responsive design – using the camera to change how big the font is, from Marko Dugonjić
  • A lovely short story, Four Million Followers, about the life of a brand Tweeter. If there is a secret network, we’ve not been invited yet at work :-(
  • Mailbox is getting a lot of hype, with the queuing mechanism. Wired looks at whether it will make a difference. I see lots of articles about email being broken, but have not yet seen a decent idea of a replacement. And social media does not replace email in many settings!
  • Are the best days of community management behind us?. A great piece from emoderation about how community management has been taken over the suits – it’s about business more than relationships. I’m someone who, at the core, believes the best community managers are those who represent the community back to the brand and work to better the brand. It’s not always possible, but that’s my starting point.

Doing (looks back in diary to see what I did 2 weeks ago)

  • Work has been interesting. I’ve been looking at some speculative projects to see where we can grow the business – not direct pitches, but pulling together Point of View documents in a few areas around ‘Social Media and…’. With the ‘and’ being varied.
  • Had a little trip to Paris with work for a client innovation work shop. A lovely trip on the Eurostar, some good food in Paris and then a day spent working on new ideas. It was interesting that the workshop format, structured to drive the formation of ideas, is something that I rarely see in agencies but I used to do a fair bit of client side. The agency world is often in thrall to the ‘lock the creatives in a room and let them come up with something’ model. Here we had brand, legal, PR, global, local teams all working together.
  • It’s annual review time and I’m still busy doing them. We have a new model this year, competency based, and it’s taking a little longer for everyone to complete them. But seems like we’re setting good plans for the year around development and training. At the same time, one of the team decided it was time to move on this week, so CVs being gathered and interviews planned.

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