WiFi Service
I read Doc Searls post about free wifi/connectivity the other day. I stayed at a Marriott with free connection but currently I’m in a W hotel which charges $17 dollars for 24 hours connection. Expensive, but the company is paying!
However, this evening I got a call from the hotel Customer Services performing a satisfaction survey. Now, this is the first time I’ve been subject to this – a small annoyance but at least they are trying to establish what their customers think. I mentioned my annoyance over paying for connectivity and how many other hotels don’t, then thought nothing more of it. But then there was a follow up call 30 minutes later from another section of staff just to checkup on my complaint. After informing me there was free wi-fi in the ground floor public areas he then proceeded to remove the charges from the bill and promise to take up with the manager.
So I can carry on reading feeds whilst watching TV…and numerous ads. WHich does lead to one observation – I’m surprised at the lack of URLS on US TV ads compared to waht I’ve experienced from UK ads.
WiFi is secretly free everywhere
Rachel Clarke is currently hanging out in the big apple, staying at the W hotel with a $17 a day charge for Internet. She writes: However, this evening I got a call from the hotel Customer Services performing a satisfaction survey. Now, this is the