WiFi Service

I read Doc Searls post about free wifi/connectivity the other day. I stayed at a Marriott with free connection but currently I’m in a W hotel which charges $17 dollars for 24 hours connection. Expensive, but the company is paying!

However, this evening I got a call from the hotel Customer Services performing a satisfaction survey. Now, this is the first time I’ve been subject to this – a small annoyance but at least they are trying to establish what their customers think. I mentioned my annoyance over paying for connectivity and how many other hotels don’t, then thought nothing more of it. But then there was a follow up call 30 minutes later from another section of staff just to checkup on my complaint. After informing me there was free wi-fi in the ground floor public areas he then proceeded to remove the charges from the bill and promise to take up with the manager.

So I can carry on reading feeds whilst watching TV…and numerous ads. WHich does lead to one observation – I’m surprised at the lack of URLS on US TV ads compared to waht I’ve experienced from UK ads.

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