Liveblogged – may be mistakes
Ramon de Leon, Social Media Marketing, Dominos Pizza
Markets for 6 Dominos stores in Pizza. Uses social media to drive sales! Told us his tips. Be prepared to create and share content. THat’s what people do – create and share content. He is prepared to capture all the time – has about 6 gadgets in pockets. People are in the mobile device – he organised a pizza last night via Twitter. He’s on all the time. His goal is to make people smile wherever it is. His goal today, is to inspire us. He looks for ways to make people feel good!
When Facebook hit his area in 2005, at the college. They went out and took photos at all the events, labelled them with brand and encouraged the students to post on the (then student only) Facebook. They still work hard with students. They worry about how they can help students – to keep them in business (and buying pizza). It’s about trusting your instincts – and believe in what you are doing, Be your own caffeine!!! Don’t be lazy…..Don’t be boring. If you are operating a brand and you are boring, then you need to increase your budget for advertising – advertising is the cost for being boring. Partner with the right people – go to battle with a wingman.
When he started with the tools, they defined it. They planned everything. They knew that social media fire can only be put out with social media water.
He REMEMBERS. he goes back and interacts with people who have had a problem. He still sorts out people they had a problem with 3 years ago. He goes out of his way to make experiences. The question is always ‘how does it make you feel’
Social media is all about people – not tech. Give up control, let customers speak. Throughout, you need to make sure your message is clear. Don’t get lost in the clutter, but don’t overdo it. And although content is clear, you have to get out and talk to people. You have to show the face.
RC comment: a passionate and committed marketer who loves what he does, loves engaging with his customers and giving them a brilliant time. Some great tips and brilliant examples of why he is successful