LeWeb 12: Brian Solis and changing behaviours

liveblogged – with mistakes

Brian Solis, Principal, Altimeter Group

Le Web Paris Dec 2012

Two years ago, discussed the Human API, where you body is open to connections. The internet of things is not just devices and data. I like the concept of superheroes and experiences. You have an opportunity to define what we are going to do as consumers. Give an app to do something better than you did before or give great experiences. I want to talk to you about opportunities around the IoT. Data and devices are everywhere. How many of us are doing things because you can. But I want to challenge you to not just do something there is a problem..but how can you change my behaviour. That is the real opp, because otherwise it’s just data and tech

We are building an incredible human network, where people, info and experiences are coming together. People talk and worry about big data, but what are we doing with it that counts, to make something that matters. We are not even seizing the opps that we have today. Altimeter refer to this as the sentient world..it’s all coming together. But what about what we don’t see. The IoT connects devices and people…but what else. It is getting better…but it’s going to be generic. Labels that don’t mean a thing, that don’t inspire you.

What are we going to do with all of this in a way that matters. When thinking back to conversations about human API, we have the opp to make tech do something, to change things. But there has to be something more. We have devices that allow us to do things – open a door, change the temp. They are utilities. But what else can the do. It’s not just controlling things, it’s about surroundings and experiences. If the medium is the message, how can the medium influence how the message is perceived. It is the interpretation of the data that allows us to do something different. here,. we have the opp to find what that it is. Some of you will develop amazing utilities. But can you deliver amazing experiences.

THe Human ALgorithm – people are at the centre – are you making things easier, to do something, to have something. I want you to give me something that I didn’t know I want. I want you to know where I’m going when in the car…to advise and communicate. That idea and dreams are what I want you to do. It is that vision that takes you beyond the idea. It is about making the idea better in the first place. We have not tapped that human algorithm enough, it is you and me and the possible.

Jobs wanted to create an experience. He could take ideas and make them better. believe that he had cracked the code for the Human algorithm, He thought differently. The idea is to deliver experiences that ties together all of this information. All of the digital breadcrumbs we lay out are powerful, how do we connect them. So how about a fridge that knows when you are running out, to get things into your cart and have it done automatically. That is a utility, that is cool. But is that good enough? YOu have tech that is tracking you, connecting with doctors etc. But it’s still just the beginning. Fitbit helps you think about living a healthier lifestyle. But it connects you with other people to encourage you. So thinking about the experience about how it brings you closer to friends and family., You are designing an experience with the sole job of making you a better human being.

These life hacks are now just becoming part of life. As designers and investors we should look for more opps to change lives. We are getting re-wired with all this tech but who is the architect.Who thinks through the experiences. We should not be surprised when people do different things with products. It is about designing an experience to change behaviour -0 ie how babies interact with ipads and then magazines.

Experience architecture is brand new, it is something that we all get to decide. How do you make it better and change things. If you make a new experience, a life hack, that helps me become something I wanted to be or do something I could not before, then that is good. Experiences that trigger the changes…because of your designs. To change behaviour, to force new trends, to make people want to follow you.

To design the future of IoT, we need to think about filtering out the noise, There is not enough innovation and vision. How you can add social hooks that get people together, to get people to talk about it. To buy a lifestyle not a product. How we predict who people will react. Anticipate needs and inspirations.

It comes down to this. Life is about creating and living experiences that are worth sharing. It is about how people interact with the IoT. It comes down to you, as the EA. You are going to help me change my behaviour and have new experiences. You are not just developing products, services and solutions, you can be a Experience Architect to help me change the way I live my life.

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